Return & Refund Policy
Last Updated: September 25, 2026
At ZN Vitals, we take care to ensure that your order is properly packed and delivered to you in good condition. To maintain a fair and transparent process, returns and refunds are accepted only in the limited circumstances described below.
1. Eligible Cases for Return or Refund
A return or refund request will be considered only in the following situations:
A. Damaged Product
If the product/package received by you is damaged, broken, leaked, or otherwise physically damaged at the time of delivery, you may request a return or refund.
B. Missing Product / Missing Item
If any product or item that was included in your confirmed order is missing from the delivered package, you may request a refund or appropriate resolution for the missing item.
2. Unboxing Video Is Mandatory
For any claim involving a damaged or missing product/item, a continuous unboxing video recorded at the time of delivery and opening the package is mandatory.
The video must:
* Be recorded from the beginning of the unboxing process.
* Clearly show the package and shipping label/order details.
* Clearly show the condition of the package before opening.
* Show the complete opening of the package.
* Clearly show all products/items received.
* Clearly show any damage or missing item.
* Be continuous and unedited.
* Be recorded at the time of delivery/unboxing.
Claims without a valid and continuous unboxing video may not be accepted.
Photos alone will generally not be considered sufficient proof for a damaged or missing-item claim.
3. Time Limit for Claims
Any damaged or missing-item claim must be reported to ZN Vitals immediately after delivery/unboxing and within the applicable claim period communicated by ZN Vitals.
You should not discard the product, packaging, shipping label, box, or other packaging material until your claim has been reviewed and resolved.
4. Verification of Claims
After receiving your claim, ZN Vitals may review:
* The unboxing video
* Product photographs
* Order details
* Shipping information
* Packaging condition
* Product condition
* Other information reasonably required to verify the claim
ZN Vitals reserves the right to reject claims that do not meet the requirements of this policy or where the available evidence does not establish that the product was damaged or missing at the time of delivery.
5. Refunds
If a claim is approved, ZN Vitals may provide an appropriate resolution, which may include:
* Replacement of the damaged/missing product, or
* Refund of the eligible product/item value.
The final resolution will depend on the nature of the verified issue and product availability.
Where a refund is approved, it will generally be processed through the applicable payment method or payment channel, subject to processing timelines.
6. Non-Returnable / Non-Refundable Situations
Except for verified damaged or missing products/items with a valid unboxing video, ZN Vitals does not accept returns or refunds for reasons including, but not limited to:
* Change of mind
* Personal preference
* Product not being liked
* Incorrect product selection by the customer
* Ordering by mistake
* Change in personal circumstances
* Delayed usage of the product
* Product no longer being required
* Taste, smell, colour, or texture preference
* Failure to read the product description or product information
* Failure to check the product details before placing an order
* Any other reason not specifically covered under the eligible cases above
7. Opened or Used Products
Products that have been opened or used may not be eligible for return or refund unless the claim relates to a verified eligible issue covered by this policy.
8. Exchange / Replacement
Where an eligible damaged or missing-item claim is approved, ZN Vitals may offer a replacement where the product is available.
Replacement availability may depend on stock and verification of the claim.
9. Shipping and Return Instructions
If your claim is approved for return, ZN Vitals will provide the applicable return instructions.
Customers should not send products back without receiving instructions from ZN Vitals.
10. False or Misleading Claims
ZN Vitals reserves the right to reject claims involving manipulated, edited, incomplete, misleading, or otherwise insufficient evidence.
Repeated or fraudulent claims may result in appropriate action, including restriction of future orders, subject to applicable law.
11. Contact Us
For damaged or missing-product claims, please contact us using the customer support details provided on our website.
Brand: ZN Vitals
Website: [Your Website URL]
Email: [Your Official Email Address]
Phone: [Your Customer Support Number]
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Important Customer Notice
Please record a continuous, unedited video while opening your package immediately upon delivery.
No valid unboxing video = No damaged/missing-product claim may be accepted.
Except for verified damaged or missing products supported by the required unboxing evidence, all sales are final and no return or refund will be provided.