TERMS & CONDITIONS
Last Updated: 28 September 2026
Welcome to ZN Vital. These Terms & Conditions govern your access to and use of the ZN Vital website, including the purchase of products offered through our online store.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
By accessing, browsing, or purchasing products from our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.
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1. ABOUT ZN VITAL
ZN Vital is a consumer wellness and health-products brand offering products such as health supplements, nutraceutical products, wellness products, and related products through its online platform.
Business Name: ZN Vital
Registered / Correspondence Address: 1st floor, Bypass Road, Kolakusma, Dhanbad, Jharkhand – 826004
Near Shri Medical
Email: care.znvitals@gmail.com
Customer Support: +91 76672 30620
ZN Vital reserves the right to update, modify, add, or remove products, product information, prices, offers, and website content at any time.
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2. ACCEPTANCE OF TERMS
By using this website, you confirm that:
* You are legally capable of entering into a binding agreement under applicable law.
* The information provided by you during an order or registration process is accurate and complete.
* You will use this website only for lawful purposes.
* You will not misuse, interfere with, or attempt to compromise the website or its security.
* You agree to comply with these Terms & Conditions and all applicable laws and regulations.
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3. PRODUCTS AND PRODUCT INFORMATION
ZN Vital makes reasonable efforts to ensure that product descriptions, photographs, ingredients, nutritional information, usage instructions, prices, and other product information displayed on the website are accurate and up to date.
However:
* Product colours, packaging, appearance, and photographs may vary slightly from the actual product.
* Packaging, labels, ingredients, serving sizes, or other product details may be updated from time to time in accordance with applicable requirements.
* Availability of products may change without prior notice.
* ZN Vital reserves the right to discontinue any product at any time.
For health supplements and nutraceutical products, product information and labelling are intended to comply with applicable FSSAI requirements. FSSAI specifically regulates health supplements and nutraceuticals, including their formulation, labelling, instructions and precautions. (FSSAI)
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4. HEALTH & MEDICAL DISCLAIMER
ZN Vital products are intended to support general health and wellness and are not intended to diagnose, treat, cure, or prevent any disease, except where expressly permitted under applicable law and the relevant product’s approved regulatory framework.
The information provided on this website is for general informational purposes only and should not be considered medical advice.
Customers should:
* Read the product label carefully before use.
* Follow the recommended serving or usage instructions.
* Follow all warnings and precautions provided with the product.
* Consult a qualified doctor or healthcare professional before using a supplement if they are pregnant, breastfeeding, taking medication, have an existing medical condition, or have any concerns about using the product.
* Keep products away from children unless the product is specifically intended for them and permitted under applicable requirements.
Do not exceed the recommended serving or dosage mentioned on the product label.
Individual results may vary. ZN Vital does not guarantee that a particular product will produce a particular result for every individual.
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5. FSSAI & REGULATORY COMPLIANCE
Products sold by ZN Vital that fall within the scope of food, health supplements, or nutraceutical regulations are intended to be handled and marketed in accordance with applicable food-safety and labelling requirements.
Applicable requirements may include the Food Safety and Standards Act and relevant FSSAI regulations, including regulations governing health supplements, nutraceuticals and food labelling and display. FSSAI currently lists the Health Supplements/Nutraceuticals Regulations and the Labelling & Display Regulations among its applicable food regulations. (FSSAI)
Where applicable, the product packaging shall contain the regulatory information required for that product category.
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6. ELIGIBILITY TO PURCHASE
You must provide accurate information while placing an order.
If you are purchasing a product on behalf of another person, you confirm that you are authorised to do so.
ZN Vital reserves the right to refuse or cancel an order where there is reasonable evidence of:
* Fraudulent activity;
* Incorrect or incomplete information;
* Multiple suspicious orders;
* Unauthorised use of payment information;
* Abuse of promotional offers; or
* Any violation of these Terms & Conditions.
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7. PRICING
All product prices displayed on the website are subject to change without prior notice.
Prices may change because of:
* Product cost changes;
* Taxes;
* Promotional campaigns;
* Discounts;
* Packaging or manufacturing changes; or
* Other commercial or regulatory requirements.
The price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to correction of obvious pricing errors.
If a product is accidentally listed at an incorrect price due to a technical or human error, ZN Vital reserves the right to cancel the affected order and provide an appropriate refund where applicable.
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8. ORDERS
Placing an order on the website constitutes an offer by you to purchase the selected product.
An order is considered accepted only when ZN Vital confirms the order.
ZN Vital reserves the right to accept, reject, or cancel an order for legitimate reasons, including:
* Product unavailability;
* Incorrect pricing;
* Incorrect product information;
* Payment failure;
* Suspected fraudulent activity;
* Delivery limitations; or
* Other circumstances beyond reasonable control.
If an order is cancelled after payment has been received, the applicable amount will be refunded through the appropriate payment method, subject to the applicable refund process.
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9. PAYMENT
Payments may be processed through third-party payment service providers.
ZN Vital does not directly store complete debit-card, credit-card, banking, or other sensitive payment credentials unless specifically required and lawfully permitted.
Customers must provide accurate payment information and must not use another person’s payment method without proper authorisation.
ZN Vital is not responsible for failures caused by third-party payment gateways, banks, card networks, or other payment providers.
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10. SHIPPING & DELIVERY
ZN Vital aims to process and dispatch orders within the estimated processing period displayed on the website or communicated to the customer.
Delivery timelines are estimates and may vary because of:
* Courier delays;
* Weather conditions;
* Natural disasters;
* Government restrictions;
* Strikes;
* Incorrect address information;
* Remote delivery locations;
* High order volumes; or
* Other circumstances outside ZN Vital’s reasonable control.
Customers are responsible for providing a complete and accurate delivery address, phone number, and other required delivery information.
If an order is returned because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts, or other reasons attributable to the customer, additional shipping or re-dispatch charges may apply where permitted.
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11. PRODUCT RECEIPT & DAMAGE
Customers should inspect the package when received.
If the package appears seriously damaged, tampered with, leaking, or otherwise compromised, customers should document the condition with photographs or video and contact ZN Vital customer support as soon as reasonably possible.
For damaged, defective, incorrect, or missing products, ZN Vital may request:
* Order number;
* Photographs of the package;
* Photographs of the product;
* Unboxing video, where available;
* Batch/lot details; and
* Other information reasonably required to investigate the issue.
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12. RETURNS, REPLACEMENTS & REFUNDS
Returns, replacements, and refunds are subject to the applicable Shipping & Returns / Refund Policy published on the website.
Because many ZN Vital products may be consumable products, opened or used products may not be eligible for return except where required by applicable law or where the product is defective, damaged, incorrect, or otherwise eligible under the applicable policy.
ZN Vital may refuse a return or replacement where there is evidence of:
* Product misuse;
* Damage caused after delivery;
* Tampering;
* Improper storage;
* Missing original packaging;
* Intentional damage; or
* Fraudulent return activity.
Nothing in this section is intended to restrict any consumer rights that cannot legally be excluded.
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13. PROMOTIONAL OFFERS
ZN Vital may provide promotional offers, discounts, coupons, combo offers, Buy One Get One offers, limited-time offers, or other promotional campaigns.
Unless expressly stated otherwise:
* Offers are subject to availability.
* Offers cannot necessarily be combined.
* Promotional codes may have expiry dates.
* A promotional offer may have quantity or order limits.
* ZN Vital reserves the right to modify or discontinue an offer.
* Promotional benefits obtained through fraudulent or abusive activity may be cancelled.
The specific terms displayed with a particular promotion shall apply to that promotion.
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14. USER ACCOUNTS & INFORMATION
If the website allows customers to create accounts, customers are responsible for maintaining the confidentiality of their account credentials.
You agree to immediately notify ZN Vital if you believe that your account has been accessed without authorisation.
ZN Vital reserves the right to suspend or terminate accounts involved in fraudulent, abusive, unlawful, or prohibited activity.
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15. WEBSITE USE
You agree not to:
* Use the website for unlawful purposes;
* Attempt to gain unauthorised access to the website or its systems;
* Introduce malicious software or harmful code;
* Interfere with website functionality;
* Copy or reproduce website content without permission;
* Scrape or systematically collect website information without authorisation;
* Impersonate another person or entity; or
* Use the website in a way that may damage ZN Vital or its customers.
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16. INTELLECTUAL PROPERTY
All website content, including but not limited to:
* Brand names;
* Logos;
* Product images;
* Product descriptions;
* Graphics;
* Photographs;
* Videos;
* Website design;
* Text;
* Marketing materials; and
* Other original content
may be owned by or licensed to ZN Vital and is protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit such content without prior written permission.
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17. THIRD-PARTY SERVICES
The website may use third-party services such as payment gateways, logistics providers, analytics providers, hosting providers, communication services, or other technology providers.
ZN Vital is not responsible for independent failures, interruptions, policies, or actions of third-party service providers.
Your use of third-party services may also be subject to the terms and privacy policies of those providers.
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18. WEBSITE AVAILABILITY
ZN Vital makes reasonable efforts to keep the website available and functioning.
However, continuous or uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable due to:
* Maintenance;
* Technical issues;
* Server problems;
* Software updates;
* Security measures;
* Internet or network failures; or
* Circumstances beyond our reasonable control.
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19. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, ZN Vital shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products, except where such liability cannot legally be excluded.
Nothing in these Terms & Conditions shall exclude or limit liability that cannot lawfully be excluded or limited under applicable Indian law.
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20. FORCE MAJEURE
ZN Vital shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, floods, earthquakes, pandemics, war, government actions, strikes, transportation disruptions, internet failures, supplier disruptions, or other unforeseen events.
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21. PRIVACY
Your use of the website is also subject to our Privacy Policy.
The Privacy Policy explains how ZN Vital collects, uses, stores, and handles information provided by customers.
By using the website, you acknowledge that you have reviewed the Privacy Policy.
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22. GRIEVANCE & CUSTOMER SUPPORT
For questions, complaints, order-related concerns, product issues, or other customer-support matters, you may contact ZN Vital using the details below:
ZN Vital
Address: 1st floor, Bypass Road, Kolakusma, Dhanbad, Jharkhand – 826004
Near Shri Medical
Email: care.znvitals@gmail.com
Phone: +91 76672 30620
ZN Vital will make reasonable efforts to review and respond to customer complaints and concerns within the applicable timeframe.
Where required under applicable e-commerce laws, additional grievance-related information may be displayed on the website.
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23. CHANGES TO THESE TERMS
ZN Vital may update these Terms & Conditions from time to time to reflect changes in:
* Products or services;
* Business practices;
* Applicable laws;
* Regulatory requirements;
* Website functionality; or
* Customer-support processes.
The updated version will be published on this page with a revised Last Updated date.
Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
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24. GOVERNING LAW & JURISDICTION
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Subject to applicable consumer-protection laws and any mandatory jurisdictional requirements, disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts and authorities having jurisdiction over Dhanbad, Jharkhand.
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25. SEVERABILITY
If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by law.
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26. ENTIRE AGREEMENT
These Terms & Conditions, together with the Privacy Policy, Shipping & Returns/Refund Policy, and any other policies specifically referenced on the website, constitute the terms governing your use of the ZN Vital website and purchase of products, subject to applicable law.
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CONTACT INFORMATION
ZN Vital
Registered / Correspondence Address: 1st floor, Bypass Road, Kolakusma, Dhanbad, Jharkhand – 826004
Near Shri Medical
Email: care.znvitals@gmail.com
Customer Support: +91 76672 30620
Last Updated: 28 September 2026